About Trogolo
Trogolo is a trading name operated by G&L Concepts Limited.
The Trogolo website acts as a platform through which wines and related products may be promoted and sold.
All wine sales, order processing, fulfilment, storage, dispatch, and alcohol retail licensing are carried out by Petersham Cellar Limited, a UK licensed alcohol retailer.
Where an order placed through the Trogolo website contains wine or alcoholic products, the contract for the sale and supply of those products is formed directly between the customer and Petersham Cellar Limited.
Petersham Cellar Limited is responsible for:
- alcohol retail licensing compliance
- order fulfilment
- bonded warehouse storage
- delivery and shipping
- duty and VAT handling
- En Primeur and pre-landing wine sales
- product returns and delivery claims
Orders placed through the Trogolo website are therefore subject to the Petersham Cellar Terms & Conditions, which apply to all aspects of order fulfilment, delivery, bonded storage, En Primeur purchases, and returns.
Alcohol Sales
It is against the law to sell or supply alcohol to anyone under 18 years of age in the UK.
By placing an order through our website you confirm that you are at least 18 years old.
All alcohol sales are fulfilled and supplied by Petersham Cellar Limited in accordance with UK licensing law.
Fulfilment of Orders
Orders placed via the Trogolo website are processed and fulfilled by Petersham Cellar Limited.
This includes:
- order processing
- payment processing
- wine storage
- dispatch and delivery
- returns and refunds relating to wine purchases
Shipping, delivery timelines, bonded warehouse handling and storage are governed by the Petersham Cellar Terms & Conditions.
Delivery and Shipping
All deliveries of wine purchased through the Trogolo website are arranged and fulfilled by Petersham Cellar Limited.
Delivery charges, thresholds and fulfilment policies are those set out in the Petersham Cellar Terms & Conditions, including:
- UK mainland delivery thresholds
- surcharges for certain regions
- bonded wine withdrawals
- En Primeur fulfilment timelines
Returns and Refunds (Wine Orders)
Returns and refunds relating to wine purchases are handled by Petersham Cellar Limited in accordance with the Petersham Cellar Terms & Conditions.
Customers should contact Petersham Cellar directly regarding:
- damaged deliveries
- faulty bottles
- return requests
- delivery issues
Events, Non-Wine Products, and Services
Where Trogolo offers events, merchandise or non-wine products directly, these may be supplied by G&L Concepts Limited or other named partners and may be subject to separate terms.
Relationship with Petersham Cellar
By placing an order for wine through the our website, customers acknowledge that:
- the contract of sale for wine is with Petersham Cellar Limited
- fulfilment, delivery, and storage are handled by Petersham Cellar Limited
- Petersham Cellar’s Terms & Conditions apply to those transactions.