Last updated: March 4, 2026
Trogolo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Trogolo is operated by G&L Concepts Limited.
The Services are powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing and disclosure of your personal information.
By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we refer to “personal information”, we mean information that identifies you or can reasonably be linked to you.
Personal information does not include information that has been anonymised or aggregated so that it can no longer be linked to an individual.
Depending on how you interact with our Services, we may collect the following types of personal information:
Contact Information
- Name
- Billing address
- Shipping address
- Email address
- Phone number
Financial Information
- Payment card details
- Billing information
- Transaction confirmation
- Payment method information
Payment information is processed securely by our payment providers and we do not store full card details.
Account Information
- Account login credentials
- Preferences and settings
- Order history
Transaction Information
- Products viewed or added to cart
- Purchase history
- Returns or exchanges
- Wishlist items
Communications
Information you provide when contacting us for customer support or other enquiries.
Device Information
- IP address
- Browser type
- Device identifiers
- Network connection information
Usage Information
Information about how you interact with our website, including browsing activity and navigation behaviour.
Sources of Personal Information
We may collect personal information from:
Directly From You
When you:
- Create an account
- Place an order
- Subscribe to marketing
- Contact customer support
Automatically Through the Services
When you use our website, we may automatically collect data using technologies such as:
- Cookies
- Web beacons
- Analytics tools
Service Providers
Third-party providers that support our business operations may collect or process personal information on our behalf.
Partners or Third Parties
In limited circumstances we may receive information from marketing partners or service providers.
How We Use Your Personal Information
We use personal information for the following purposes.
Providing and Improving the Services
Including to:
- Process and fulfil orders
- Manage accounts
- Arrange delivery
- Process refunds or returns
- Personalise your shopping experience
- Improve our products and services
Marketing and Advertising
We may use your information to send:
- Email newsletters
- Promotional offers
- Event invitations
- Product recommendations
You may opt out of marketing communications at any time.
We may also display personalised advertising based on your interactions with our website.
Security and Fraud Prevention
We use personal information to:
- Detect and prevent fraudulent activity
- Maintain platform security
- Protect our customers and services
You are responsible for keeping your account credentials confidential.
Customer Support and Communication
We use your information to:
- Respond to enquiries
- Provide customer service
- Manage your relationship with Trogolo
Legal Compliance
We may process personal information where necessary to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Enforce our policies or contracts
How We Share Personal Information
We may share personal information with trusted third parties where necessary.
Service Providers
Including providers of:
- Website hosting
- Payment processing
- Data analytics
- Shipping and fulfilment
- IT support
- Customer service
Shopify
Our website is hosted by Shopify, which processes personal information to provide and improve the platform.
Information submitted through the Services may be transferred to Shopify and processed according to Shopify’s privacy policies.
More information is available at:
Marketing and Advertising Partners
We may work with partners to deliver marketing campaigns or personalised advertising.
These partners process information according to their own privacy policies.
Legal and Business Transfers
We may disclose personal information:
- To comply with legal obligations
- To enforce our policies
- In connection with a merger, sale or restructuring of our business
Third-Party Websites
Our website may contain links to third-party websites or platforms.
We are not responsible for the privacy practices or content of those external websites. We recommend reviewing their privacy policies before providing personal information.
Children's Data
Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove the data.
Security and Data Retention
We take reasonable steps to protect personal information from loss, misuse or unauthorised access.
However, no method of transmission over the internet can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain your account
- Comply with legal obligations
- Resolve disputes
- Enforce our policies
Your Rights
Depending on your location, you may have rights regarding your personal information.
These may include:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Request correction of inaccurate information.
Right to Deletion
Request that we delete your personal data where applicable.
Right to Data Portability
Request a copy of your data in a transferable format.
Right to Restrict or Object to Processing
In certain circumstances you may request that we limit how your personal data is used.
Withdrawal of Consent
Where processing is based on consent, you may withdraw consent at any time.
Marketing Preferences
You may unsubscribe from marketing communications using the link provided in our emails.
Exercising Your Rights
To exercise any of your privacy rights, please contact us at:
We may need to verify your identity before processing requests.
We will respond within the timeframes required by applicable data protection laws.
Complaints
If you have concerns about how your personal information is handled, please contact us.
If you are not satisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.
International Data Transfers
Personal information may be transferred, stored or processed outside the United Kingdom or European Economic Area.
Where this occurs, appropriate safeguards are used, including Standard Contractual Clauses or equivalent legal mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page and the “Last updated” date will be revised.
Contact
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
G&L Concepts Limited
Operating as Trogolo
Email: info@trogolo.uk